Tassie Dhaba – Policies & Customer Information

Welcome to our legal and customer information page. Below you'll find everything you need to know about how Tassie Dhaba operates.

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1. Terms & Conditions

General Use
By accessing our website or dining with us, you agree to our terms. We may update these at any time.

Orders & Payments

Prices include GST and may change.
Orders must be paid online unless arranged otherwise.
Customers are responsible for accurate information.

Delivery Policy

Available within 20km of both Launceston & Beaconsfield.
Includes Greens Beach, Clarence Point, Exeter, and surrounds.
Delays from traffic, weather, or third parties are not our responsibility.

Cancellations & Refunds

Cancel only before preparation starts.
Refunds issued within 3–5 business days if approved.
Technical/payment errors must be reported with proof.

Reservations

Bookings of 10+ may require deposits.
Cancellations within 24hrs may forfeit the deposit.

Promotions & Loyalty

Offers subject to change.
Loyalty points (if applicable) have no cash value.

User Responsibility

Customers must submit accurate info and behave respectfully.
Misuse may lead to denial of service.

Limitation of Liability

Our liability is limited to the value of your order.

Force Majeure

We are not responsible for service disruptions due to natural disasters, pandemics, or other uncontrollable events.

2. Privacy Policy

What We Collect

Name, contact details, delivery info, order data.
Analytics and tracking data via cookies.

How We Use It

To fulfill orders, respond to inquiries, and send promotions (if opted in).
Improve our website and customer service.

Data Sharing

We do not sell or rent data.
Shared only with delivery and payment partners.

Your Rights

You may request to view, change, or delete your data.
Unsubscribe from marketing at any time.

Cookies & Tracking

We use Google Analytics and Facebook Pixel.
You may disable cookies in your browser.

Children's Privacy

We do not collect data from users under 13. If identified, data will be deleted.

Security

Payments are encrypted. Personal data is securely stored.

3. Allergen Advice

What You Should Know

Our food may contain: dairy, nuts, gluten, sesame, soy, eggs, seafood, mustard, sulphites.

Cross-Contamination Warning

Shared kitchens mean allergen-free meals cannot be guaranteed.

Special Diets

Vegan, vegetarian, and gluten-free options available.
Trace allergens may still be present.

Disclaimer

Customers with food allergies eat at their own risk.
Always notify staff before ordering.

4. Accessibility Statement

Tassie Dhaba is committed to ensuring access to our site and services for all users.
If you encounter difficulty placing an order or navigating our site, please contact us directly and we’ll assist promptly.

5. Complaint Resolution

If you’ve had an issue with your order or service:

Please contact us within 24 hours of your visit or delivery.
Include your name, contact info, and order details (if available).
We aim to respond within 1–2 business days and resolve concerns fairly.